Archive for July, 2009

Accessible or Usable?

I overheard someone yesterday talking about a vendor proposal for a new web application (I work in government and accessibility, as you can imagine, is a main focus for any online pursuits). The person, of the non-technical variety, was praising the vendors intuitive ideas on making the site ‘Accessible’. Excitedly, this person said to their colleague “They said they could make the site really accessible by putting icons at the top of the screen that can enlarge the font and zoom in”. So, this had me thinking on where I stand on, what appears to be, this huge debate on the appropriateness of such ‘widgets’.

Honestly, I get it. I understand why people want to feature these types of widgets on their sites. I even understand the marketing value of making a website appear accessible with these little icons floating in the top right corner of a page. I do wonder, however, how may visually impaired users will rely on these widgets being on a site in order to change font-size. Surely these people have their browsers pre-configured to change font sizes and the like accordingly.

I generally have a rule; I like to judge the accessibility and sometimes usability of a site or application in its raw state, with flash, images, JavaScript and the like turned off. Considering these widgets rely on JavaScript to work, I don’t see how they would be of any use to me from a true accessibility point of view.

Therefore, go ahead and use these widgets as ‘bells & whistles’ on your site. Sure, they look good. Just don’t rely on this as the only option for resizing text. Make sure your site is built to handle browser enabled resizing first and degrade it so if JavaScript is turned off, these widgets disappear. Imagine how frustrating it would be for users to click on widgets that did nothing.

Text resizing widgets DO NOT mean that a website is accessible. They are, however a nice little add on for visuals and increased usability.

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Something to write about…

Ok, so it only just occurred to me actually how many people don’t know where to get started when it comes to documentation. Especially the functional kind. Sure, it’s not really something that you ever get ‘taught’ and it takes years of mistakes to master a half ideal specification, but it still surprises me how hard it is for many to even get started. Some even foregoing the documentation all together after it’s been deemed something that belongs in the ‘too hard basket’ only to suffer with applications that never ever meet user expectations.

I was at work the other day, when my boss asked me with worried concern if I could provide some example specs that the team could use as templates whilst I am on my maternity leave break. I had a hard time convincing her that it didn’t really work that way, as much as I would love it too. I feel that a specification, strategy or any other document should be almost as customised as the website or application it is being written for. So, it had me thinking that there actually aren’t many resources on this kind of thing on the web. Sure you can get samples if you look hard enough that might get the writing flowing, but as for sites dedicated to writing better documentation – I have yet to find one (please let me know if you have)

In short, I think I have finally found that ’something to write about’. Documentation is definitely something I have a passion for and I believe that it is something that most people can do, at ease, if given the right tools and I hope that this site eventually becomes one of them as I slowly get the content out of my head and into this thing.

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